Returns / Exchanges | Alexa Pope    
Log in Sign up

Returns / Exchanges

ONLINE RETURNS

At Alexa Pope we are committed to making sure you are 100% satisfied with your purchase. If you are unhappy with your order, we will gladly accept a return of unworn and unwashed item for a full refund, credit or exchange within 7 business days of receiving your product(s). Merchandise must have all tags including any Alexa Pope hang tags attached. 

Unfortunately, jewelry, bathing/body suits and all sale/promotional items are FINAL SALE and are not able to be returned for a refund. 

Alexa Pope is not responsible for ANY shipping or handling charges for any returns. Items eligible for a refund under $100, will NOT include the original flat rate shipping fee initially paid by the customer. Should your request for return not meet the required guidelines, we reserve the right to deny your request. 

If you have any questions about returns/exchanges, please email info@alexapope.ca for further details.

IN STORE RETURNS

Unworn and unwashed merchandise must be returned within 14 days of receipt and must have the order number present in order to receive store credit or an exchange. Merchandise must have all tags including any Alexa Pope hang tags attached. All jewelry, swimwear and "sale" merchandise are considered "final sale".